SkillQnect – Privacy Policy

Effective Date: August 1, 2025

Last Updated: August 1, 2025

SkillQnect Inc. ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our platform, including our website, mobile applications, and related services.
 

1. Information We Collect

We may collect the following types of personal information:

a. Account Information
- Full Name
- Email Address
- Phone Number
- Country & City
- Password (encrypted)

b. Profile & Content
- Biography, skills, language preferences
- Profile photo
- Posts, session recordings, uploaded documents

c. Transaction Data
- Session bookings, payments, refunds
- Bank or payment provider details (via secure third-party services)

d. Usage Data
- Device and browser details, IP address, time zone
- App usage patterns, clicks, session history, features used

e. Communication
- Messages, support tickets, reviews, and emails

2. How We Use Your Information

We use your information to:
- Enable and manage expert–learner sessions
- Process payments and issue refunds
- Improve platform performance and user experience
- Provide customer support
- Display personalized content and recommendations
- Enforce platform policies and prevent fraud

3. Data Sharing and Disclosure

We may share data with:
- Payment processors (e.g., Stripe, Razorpay) for handling transactions
- Cloud hosting, analytics, and operational partners
- Law enforcement or regulators where legally required
- Other users, based on your visibility and profile settings

We do not sell your personal data to advertisers or third parties.

4. Cookies and Tracking

We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze traffic and performance

You can manage cookies through your browser or device settings.

5. Data Retention

We retain your data as long as your account is active or as necessary to:
- Comply with legal obligations
- Resolve disputes
- Improve the platform and generate insights

You can request account deletion by contacting: hello@skillqnect.com

6. International Data Transfers

Your data may be processed or stored in countries such as Canada, the USA, India, or other locations where our service providers are located. We ensure such transfers comply with relevant regulations including GDPR, PIPEDA, and India’s IT Act.

7. Data Security

We employ several security measures, including:
- End-to-end encryption of sensitive data
- Secure HTTPS connections and firewalls
- Role-based access controls and audit logs

While we take strong precautions, no system is completely secure. We recommend using a strong password and reporting any suspicious activity immediately.

8. Your Rights

Depending on your jurisdiction, you may have rights to:
- Access or download your personal information
- Request corrections or deletion
- Object to or restrict certain types of processing
- Withdraw consent where applicable

To exercise your rights, contact: hello@skillqnect.com

9. Children’s Privacy

SkillQnect is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If such data is discovered, it will be deleted promptly.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or in-app notifications. Continued use of SkillQnect after changes indicates your acceptance of the updated terms.

Contact Us

For any questions or concerns about this Privacy Policy, please contact:

Email: hello@skillqnect.com
SkillQnect Inc.